Refund Policy
At Aptova Systems, we're committed to your satisfaction and want you to feel confident in your investment in our predictive modeling solutions and services.
Refund Eligibility and General Terms
We understand that sometimes our services might not meet your specific needs or expectations. That's why we've designed our refund policy to be fair and straightforward – though there are some important details you should know upfront.
30-Day Satisfaction Guarantee
All Aptova Systems software licenses and training programs come with a 30-day satisfaction guarantee from your purchase date. If you're not completely satisfied with your purchase, you can request a full refund within this timeframe.
- Refund requests must be submitted within 30 calendar days of purchase
- Original payment method will be used for refund processing
- Custom development work completed over 25% is non-refundable
- Downloadable content must not have been extensively used or distributed
- Training program refunds require completion of less than 50% of course materials
We believe in the quality of our predictive modeling solutions, and this policy reflects our commitment to ensuring you receive genuine value from our services. However, we do need to protect our intellectual property and the substantial investment we make in developing cutting-edge financial technology.
Step-by-Step Refund Process
Submit Your Refund Request
Contact our support team at [email protected] with your order number, purchase date, and reason for the refund request. We'll respond within 24 hours to acknowledge your request and begin the review process.
Request Review and Verification
Our team will verify your purchase details and confirm eligibility based on our refund criteria. This typically takes 2-3 business days. We may ask for additional information about your experience to help us improve our services.
Approval and Processing
Once approved, we'll initiate the refund through your original payment method. Credit card refunds typically appear within 5-10 business days, while PayPal refunds are usually processed within 3-5 business days.
Access Termination and Confirmation
Upon refund processing, access to licensed software, training materials, and premium features will be discontinued. You'll receive a confirmation email with your refund reference number for your records.
Specific Refund Scenarios and Exceptions
Different types of purchases have specific considerations when it comes to refund eligibility. Here's what you need to know about various scenarios you might encounter with our products and services.
Software Licensing Refunds: Our predictive modeling software comes with comprehensive documentation and trial periods when available. Full refunds are available within 30 days, provided the software hasn't been deployed in production environments or integrated into commercial applications.
Training and Certification Programs: Educational content refunds are available if you've completed less than 50% of the program materials. This policy ensures that students who genuinely aren't satisfied can receive refunds while protecting the value of our comprehensive training programs.
Custom Development Services: These require special consideration since work is tailored specifically to your requirements. Refunds are calculated based on project completion percentage, with full refunds available if work hasn't commenced and partial refunds based on deliverables completed.
Non-Refundable Items
Certain items cannot be refunded due to their nature: completed consulting services, custom reports already delivered, third-party licensing fees, and any services requested outside our standard offerings. Conference tickets and event fees are also non-refundable within 14 days of the event date.
- Subscription services can be cancelled anytime but aren't refundable mid-cycle
- Volume licensing agreements have separate refund terms outlined in contracts
- Free trials and promotional offers don't include refund provisions
- Hardware purchases follow manufacturer warranty and return policies
Questions About Our Refund Policy?
We're here to help clarify any aspects of our refund process and work with you to find solutions that meet your needs.
Richardson, TX 75080